At East Car Audio, we strive to ensure your complete satisfaction with every purchase you make. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth return process:

1. Eligibility:

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns are accepted within 14 days from the date of delivery.

2. Non-Returnable Items:

  • Certain items are not eligible for return, including:
    • Items that are not in their original condition or are damaged.
    • Items that have been installed or used.
    • Customized or personalized items.

3. Return Procedure:

  • To initiate a return, please contact our customer service team within the 14-day return window to obtain a Return Merchandise Authorization (RMA) number.
  • Securely package the item(s) you wish to return, including all original accessories and documentation.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Inspection and Refund:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 5-7 business days to the original method of payment.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges:

  • If you wish to exchange an item for a different one, please follow the return procedure and place a new order for the desired item separately.

6. Restocking Fee:

  • A restocking fee may apply for returns that are not due to our error or if the item is returned in a condition that is not resalable.

7. Manufacturer Warranties:

  • For items covered by manufacturer warranties, please refer to the manufacturer's warranty policy for specific instructions on returns and repairs.

8. Contact Us:

  • If you have any questions about our return policy or need assistance with a return, please contact our customer service team at (821 Sheldon Rd, Suite B. Channelview TX 77530. 281-864-5021)

Note: This return policy applies only to purchases made directly through our online store. For purchases made through third-party sellers, please refer to their respective return policies.

By making a purchase from East Car Audio, you agree to abide by the terms and conditions outlined in this return policy.

East Car Audio reserves the right to amend this policy at any time without prior notice.